Mobile App
Billing & Payments
- How do I find my subscription information?
- I have un-installed the app yet I am getting charged the monthly fee, how do i stop the recurring charge?
- What happens after the trial period?
- Is my subscription an automatic renewal?
- My credit card or bank account has been charged but the app in not working. What should I do?
- How much does the app cost?
General
- Free vs Pro version (features)
- What does the mobile app do?
- What does the ‘Summary’ screen show me?
- What is the ‘Anti-Malware’ feature?
- What is GeoIP?
- What is meant by 'Attackers Blocked'?
Privacy & Security
- Where can I find your 'Privacy Policies' on the mobile app?
- Where can I find the 'Terms & Conditions' for the mobile app?
- Will enabling personal hotspot affect my protection?
- When I download an app and I agree to give it access to my phone information (contacts, images, emails, etc…) will this content be secured by the Browser Controller or the VPN client?
Troubleshooting
- Where can I find the FAQs and Help?
- Why does my phone show this app using most of the battery?
- I can’t download the app from Google PlayStore, what should I do?
- My phone had to be replaced due to hardware issues. I have paid for the app but, how do I get it back on my phone?
- Why am I getting notifications?
- Why are some videos not working since I installed Redmorph?
Download & Configuration
- How do I download the Redmorph mobile app?
- How do I install the Redmorph app?
- How do I activate the app?
- How do I go through the on-boarding process?
- Where do I find if there is an update?
- Where do I make sure I have the latest version of Tracker Definitions?