Reason 1 - Most likely this is due to Android's new battery optimization logic and Redmorph unfortunately cannot control this directly.
You can fix this by turning off optimization for Redmorph by changing it in the settings.
The settings may be in different places depending on your phone model. Here are a few examples of where you might find this setting -
- Most phones:
- Settings > Apps > Advanced > Special App Access > Battery optimization ; change dropdown to “All Apps” then scroll to Redmorph and set to “Don’t optimize”
- Huawei / Lenovo devices:
- Settings > Advanced Settings > Battery > Battery Optimization ; scroll to Redmorph and turn optimization off
- Samsung devices:
- Android Settings > General > Battery > App Optimization and select Details. Then find Redmorph and turn it off.
- Xiaomi MIUI devices:
- Settings > Battery & Performance > Manage apps battery usage > Choose Apps > Installed Apps ; scroll down to Redmorph and change settings to “No restrictions”
Reason 2 - If Redmorph is running on an SD card (external storage), that means it's "unavailable" when the system boots. This can turn off accessibility. Try moving it back to main storage.
Reason 3 - On some specific device models, even if the Accessibility service is running, it does not necessarily mean Redmorph receives Accessibility events. If this is occurring for you, we recommend toggling Redmorph Accessibility Service off and on. Incase your issue does not get resolved, please go to the left navigation menu of the Redmorph app and tap "Contact Us" so that we can help troubleshoot immediately.